You purchase '20 minute'
tutoring time blocks from our secure on-line store.
work fast! In '20 minutes' we can answer lots of short questions, fully
explained. If questions are larger, require more explanation or diagrams and
graphs, then we will get less done in the same time. We expect to be able to
provide between 2 and 3 pages of helpful working, diagrams, graphs and
explanations in 20 minutes.
Once purchased, your five
star tutoring time blocks never expire, and can be spread over multiple tutoring
sessions. Whenever we answer your questions, we will inform you of how much
tutoring time remains in your account.
If you find that the
tutoring time blocks are not available from our online store, then this simply
means that demand for our services is very high. Try again later. Once the
backlog is cleared, time blocks will once again be available.
purchase a time block, your receipt will include an order number at the top. You
must quote this number when requesting help.
Your privacy is our
highest priority. Under no
circumstances will your name, e-mail address or any other details be made
available to any third party or used for any purpose other than to process
your on-line tutoring needs.
you ask your question, you quote your name and Esellerate order number, and we refer to our database to determine how much time you
have left. We can only answer your question if you have sufficient time credits.
Make sure your e-mail address is correct, otherwise we have no way of
Please include all necessary information in your question. It may
be best to simply type in the whole question instead of trying to write it in
a shortened form.
need to send diagrams and pictures or handwritten equations as part of the
question, this is easy. See our 'drawings
and diagrams' page for hints on how to do this.
answering your questions, we will
inform you of the time credits used up by each answer, and how much time remains
in your account.
make every effort to answer you in as short a time as possible, usually
overnight or sooner, but if your
question is very challenging we may need to do some research. In this case we will inform you about the
delay, but we will never use up your tutoring time credits for time we spend
figuring out how to do your questions. If we can't answer your question at
all, then we will inform you immediately.
As much as
possible, we will answer your questions in full, carefully explaining each step. As necessary,
we will include graphs and diagrams in our answers, and possibly give you some
practice questions to try.